Terms and conditions

GENERAL

The website https://www.wildtornado.casino (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Novatrix SRL, a company registered under the laws of Costa Rica. Registration number: 3-102-893958. Registered address: Cartago, Oreamuno, Potrero Cerrado, Cartago, 30703, Costa Rica. The Company operates under license no. 0000002 issued by the Tobique Gaming Commission.

Before using the website, please read Terms and Conditions carefully. By utilizing the website, you acknowledge and agree to be bound by the Terms and Conditions, as well as all applicable website policies.

If you do not agree to these Terms and Conditions, you must not use our services.

We may update these Terms and Conditions at our sole discretion. While we aim to notify users of major changes via email, we advise checking this page regularly.

The official language of the Website is English. In case of discrepancies due to translation, the English version will prevail.

By accepting these Terms and Conditions, Players also agree to be bound by all policies, rules, and guidelines published on the Website, including but not limited to the Privacy Policy, Bonus Policy, and Responsible Gaming Policy.

The casino operates in the UTC time zone. Please consider when playing and receiving bonuses that all promotions and activities of the casino take place exactly in the UTC time zone.

Bonus Terms are an integral part of these Terms and Conditions. All questions related to bonuses, as well as other issues not covered by these Terms and Conditions, are governed by Bonus Terms.

CHANGES OF TERMS AND CONDITIONS

The Casino reserves the right to unilaterally change these Terms and Conditions when such need arises. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

WHO CAN PLAY

The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

Users from the following countries or regions (“Restricted Countries”) are prohibited from using the Casino for real-money play: Afghanistan, Canadian Province of New Brunswick and Ontario, USA, UK, China, North Korea, Russia, Iran, Iraq, South Sudan, Syria, Cuba, Belarus, Central African Republic, DR Congo, Haiti, Israel, Myanmar, Somalia, Yemen, Venezuela, Libya.

By agreeing to these Terms of Use, you confirm that you have reached the age of 18 and/or have reached the adulthood age specified by the jurisdiction of your place of residence, and, following the legislation, you can officially play all games on our website. You also acknowledge that all information provided by you is true, complete, and current. The Company reserves the right to request age confirmation from the player and restrict access to the website or suspend a player account for cases that do not meet these requirements.

Players from Sweden are not eligible for any bonuses, promotions, VIP programs, or loyalty point exchanges.

Age Verification for Bitcoin Players: Before playing with BTC, players must submit valid ID (e.g., passport, driver’s license). Deposits and bets are blocked until verification is completed. Failure to comply will result in account closure.

GAME AVAILABILITY AND RESTRICTIONS

Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers, which may change from time to time.

Use of VPNs to bypass geographic restrictions is strictly prohibited and may lead to confiscation of winnings.

NetEnt Games:

• Absolute Restrictions: NetEnt games are not permitted in: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, UK, USA.
• Blacklisted Territories: NetEnt games are not available in a longer list of countries including Australia, Hong Kong, Iran, Israel, Philippines, etc.
• Branded Game Restrictions: Additional country restrictions apply for specific titles like Planet of the Apes, Vikings, Narcos, Street Fighter, Fashion TV, and Universal Monsters.

Other Providers:

• Play’n GO and Pragmatic: Not available in Sweden.
• Amatic: Restricted in Australia, Austria, Estonia, Greece, USA.

ACCEPTED CURRENCIES

The website allows playing for the following currencies: EUR, USD, NOK, AUD, BTC, CAD, NZD, BCH, USDT, ETH, LTC, DOG, ZAR, XRP, TRX, and CHF.

Crypto transactions are based on real-time exchange rates via Coinbase Converter at the moment of the transaction. Currency exchanges between crypto and fiat are not supported.

GAME RULES

By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarize yourself with the theoretical payout percentage of each game.

DISCLAIMER OF LIABILITIES

The player is aware of the fact that gambling at the website may lead to losing money. The Company is not liable for any possible financial damage arising from the use of the website.

The Company implements appropriate measures to safeguard players’ personal data from unauthorized access and discloses it only to parties directly involved in delivering gambling services via the website. However, the Company bears no responsibility for how this information is handled by third parties, such as software providers or affiliates. The use of players’ personal data by such third parties is governed by their own terms and conditions, where applicable.

The Company is not liable for any hardware or software, defects, unstable or lost Internet connections, or any other technical errors that may limit player’s access to the website or prevent player from uninterrupted play.

In the rare event that a wager is accepted or a payment is processed in error (due to technical malfunction, human error, or otherwise), we reserve the right to:

• Cancel all affected wagers and restore funds to their correct state;
• Re-settle wagers under the terms that should have applied if the error had not occurred.

If we inadvertently credit your Player Account with a bonus or winnings to which you are not entitled (because of a technical glitch, paytable error, or other mistake), such amount (including any winnings generated therefrom) remains the Casino’s property. We will deduct the mistaken credit from your Account balance. If you have already withdrawn those funds before we discover the error, you incur a debt to the Casino for that amount. You must notify us immediately via email if you believe such an incorrect credit has occurred.

Neither the Casino, nor its directors, employees, partners, or service providers:

• Guarantee that the software or Website is fit for any particular purpose;
• Guarantee that the Website, its software, or any games will be error-free or uninterrupted;
• Shall be liable for any loss, cost, expense, or damage (direct, indirect, special, consequential, incidental, or otherwise) arising out of your use of the Website or your participation in any game.

You agree to indemnify and hold harmless the Casino, its directors, employees, partners, and service providers from and against any liabilities, losses, damages, expenses, claims, or costs (including reasonable legal fees) arising from or related to:

• Your use of the Website;
• Your participation in any game;
• Any breach by you of these Terms and Conditions.

You acknowledge that the Casino retains sole and final authority to determine whether you have violated any rules, terms, or conditions, and to impose disciplinary action, up to and including suspension or permanent ban without prior notice or explanation.

USE OF PLAYER ACCOUNT

Each individual may register and maintain only one (1) personal Player Account. Accounts sharing the same residential address, household, IP address, or device will be considered duplicates. We reserve the right to close and forfeit all duplicate accounts, cancel any pending withdrawals, and confiscate any winnings. You must not share your account credentials or allow another person (including minors) to access your account.

The player confirms that they are not using VPN (Virtual Private Network).

The casino reserves the right to confiscate funds and/or suspend access to the account in case of detecting an overlap of IP addresses between two or more accounts. Decisions made by the casino administration regarding IP address overlap are final and not subject to appeal.

You agree to use your Player Account solely for personal entertainment. Any commercial use such as offering the account to others for profit or renting/selling account access—is strictly prohibited.

Players are required to provide the casino with all requested documents within the specified deadlines whenever the casino requests them or as otherwise stipulated by the site’s policies. These documents may include, but are not limited to, passport details, identification cards, proof of residence, and statements verifying the source of funds.

If a player refuses to provide the requested documents or if discrepancies are found between the submitted documents and the actual information, the casino reserves the right to close the player’s account and confiscate any funds held in the account.

Players take responsibility for the integrity of the documentation provided and agree that the casino has the right to verify their authenticity at any time.

ANTI-FRAUD POLICY

The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incomplete Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. The Casino may be required to report the player's actions to the applicable regulatory bodies.

The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:

• participating in any type of collusion with other players,
• development and use of strategies aimed at unfaithful winnings,
• fraudulent actions against other online casinos or payment providers,
• chargeback transactions with a credit card or denial of some payments made,
• other types of cheating,
• providing of forged documents,
• creating two or more accounts,
• or is known to have gone bankrupt in the country of his residence;

The Company reserves the right to terminate such a Player Account and suspend and/or cancel all payouts to the player. This decision is at the sole discretion of the Company and the Player will not be notified or informed about the reasons for such actions. The Company also reserves the right and may be obliged to inform applicable regulatory bodies of the fraudulent actions performed by the player.

The Casino retains the right to close a Player’s account at its sole discretion and issue a refund of the remaining balance, minus any applicable withdrawal fees. This may be done without prior notice and without the need to provide any explanation.

DEPOSITING

Please, contact our support team at [email protected] to inquire about the payment methods which are most favorable for your country of residence.

The Company does not accept third party payments. You must make deposits only from payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.

Minimum and Maximum Deposit Amounts: The minimum deposit is €20 (or equivalent).

Due to the decentralized nature of cryptocurrencies, we cannot impose upper deposit limits on CoinsPaid (crypto) transactions. If you wish to enforce self-imposed limits, please choose a non-crypto payment method.

The minimum and maximum deposit can vary by payment method; the precise limit will be displayed when you select your chosen option.

All deposits must be successfully processed and confirmed by the relevant payment institution before funds appear in your WildTornado account.

If a deposit is denied, rejected, or charged back for any reason (insufficient funds, transaction limits, etc.), any winnings derived from that deposit will be voided immediately. WildTornado will not compensate you for any losses caused by unsupported or declined deposit attempts.

WITHDRAWAL POLICY

Minimum and Maximum Withdrawal Amounts: The minimal amount for withdrawal is €100 or an equivalent. Cryptocurrencies: The minimum is the crypto equivalent of €20 at the time of request (rate determined by Coinbase Converter).

Required Identification Documents (at minimum):

• A copy of a valid government-issued photo ID (e.g., passport, driver’s license).
• Proof of address (utility bill, bank statement).
• Any additional documentation we request to confirm your identity or payment method.

DORMANT ACCOUNTS

An Account is deemed “inactive” if there has been no login or gameplay for 12 consecutive months. Once your Account becomes inactive, we reserve the right to charge a monthly dormancy fee of €20 (or currency equivalent), deducted from your remaining balance. If your balance is less than €20, we will deduct the entire balance instead.

We will begin deducting the dormancy fee at the start of the month following the date on which your Account was classified as inactive, and at the start of each subsequent month until the balance reaches zero or you reactivate your Account by logging in and placing a wager.

EXPIRY PERIOD

You agree that any claim or cause of action arising from these Terms and Conditions or from any service provided by the Casino must be filed within one (1) year from the date the claim or cause of action arose. Claims filed after this period will be deemed waived and forever barred.

REFUND POLICY

Requests for refund of a legitimate transaction must be submitted within 24 hours of the transaction. If you allege that someone else accessed your Account, you have 30 calendar days from the date you first became aware of the unauthorized access.

If you funded your Account using a credit card, we reserve the right to process your withdrawal request (up to the total net amount deposited) as a refund back to that same credit card. Any excess beyond the deposited amount will be paid via an alternative method.

Before calculating the refundable amount, all bonuses and winnings will be deducted from your balance. These deductions occur prior to issuing any refund.

If any credit card deposits or withdrawals are deemed high-risk (for security or legal reasons) by our payment processors or by https://www.wildtornado.casino/, we will refund all associated transactions back to the originating credit card and report the incident to relevant authorities and parties.

You are responsible for all fees incurred during the refund process.

Contact our support team at [email protected] to inquire about the possibility of the refund. List of required documents to proceed with the refund (please note that additional documents could be requested):

• A photograph (or scan) of your valid photo ID.
• A photo or screenshot of your payment method (credit card front/back, e-wallet screenshot).
• A photo or screenshot verifying your current address.

COMPLAINTS

Handling and Escalation: Your complaints are initially handled by our Support Team. If they cannot resolve your issue immediately, it will be escalated within the Casino’s organizational structure. We will keep you reasonably informed of the status of your complaint.

Account Holder Only: We only accept complaints initiated by the Account Holder. You may not assign, transfer, or delegate your right to file a complaint to any third party. Complaints presented by anyone other than the original Account Holder will be dismissed.

Server Log Authority: In any dispute regarding game results, the Casino’s server logs and records are final and binding. If there is a discrepancy between what appears on your screen and our server, the server’s record prevails. You agree that these records are the ultimate authority for resolving any dispute about your game play or results.

Communication: We will contact you regarding your dispute using the contact details provided in your Account.

Alternative Dispute Resolution (ADR): If you are dissatisfied with the outcome of our internal complaints process, you may escalate the matter to an independent ADR body. We cooperate with EGIS (https://www.egis.io/), which operates under the regulations of the Tobique Gaming Commission. To submit a dispute to EGIS, email [email protected].

NON-TRANSFERABILITY

You may not assign, pledge, or transfer any rights or claims arising from these Terms and Conditions or from participation in Games without the express written consent of https://www.wildtornado.casino/. This nontransferability clause prohibits any transfer, encumbrance, pledge, or gifting of:

• Player Accounts;
• Balances, deposits, or winnings;
• Wagering rights or game outcomes;
• Any ancillary rights, whether legal, commercial, or otherwise.

ARBITRATION

All disputes between you and the Casino whether arising under these Terms and Conditions, additional agreements, or any related activities shall be resolved exclusively by arbitration in Costa Rica. By agreeing to these Terms and Conditions, you waive any right to bring a lawsuit in any court outside of this arbitration process.

AML POLICY AND KYC

By agreeing to these Terms, you authorize the Company to regularly conduct various checks at the Company’s sole discretion or if required by third parties (including regulatory agencies), in order to verify your identity and contact information ("Verification").

An individual cannot participate in a game for money unless that individual is an Account Holder. To be registered as a player, an individual must register personally and submit an application for registration. The following information must be provided:

• copy of a valid Passport, copy of other identification paper and a proof of address;
• Player’s first and last name;
• Player’s full residential address;
• Player’s valid email address;

The Company reserves the right to request additional documentation and perform additional checks in order to verify the information provided. An account may be suspended until satisfactory information is provided.

Your account will be closed if we are unable to ascertain that you have reached the Eligible Age. If, while using the Website services associated with gambling, you were below the Eligible Age:

• All transactions made during this period of time will be annulled, and the money deposited to your account will be returned;
• All your bets made during this period of time will be cancelled and refunded;
• All your winnings accumulated during the period of time when your age was under the Eligible Age will be lost, and you will have to refund the Company with all the amounts withdrawn from your account at the Company’s request;